This policy explains how refund requests are reviewed for subscription payments, duplicate payments, failed payments and service access issues.
Refund may be considered for duplicate payment, payment deducted but subscription not activated, or accidental wrong plan purchase reported quickly.
Refund is generally not available after active usage, completed setup, customization, plan consumption or expiry.
Approved refunds are normally processed to the original payment method through the payment gateway or bank channel.
Customers should raise refund requests within 7 days from the date of payment by contacting support with payment id, order id, registered email/mobile number, tenant name and reason for refund.
Requests raised after 7 days may be declined unless required by law or approved by GoBooster CRM at its discretion.
Refund approval depends on payment status, subscription activation status, service usage, technical logs and gateway confirmation.
Because GoBooster CRM is a digital SaaS subscription, fees are generally non-refundable after the service is activated and used.
After approval, refunds are normally initiated within 5 to 10 business days. Final credit time depends on the payment gateway, bank, card network, UPI provider or wallet provider.
Gateway fees, bank charges, taxes or statutory deductions may be deducted where applicable or non-recoverable.
If a customer raises a bank or gateway dispute, access may be temporarily limited until the dispute is resolved. Customers should contact GoBooster CRM support first so the issue can be verified and resolved faster.
How it works
No. Every refund is reviewed against payment status, activation status and usage.
Usually 5 to 10 business days after approval, depending on gateway and bank timelines.
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