Privacy Policy for GoBooster CRM payments, subscriptions and services.

1. Introduction

GoBooster CRM is operated under the brand GoBooster CRM by MULTIPE Services Pvt Ltd. This Privacy Policy applies to the website https://gobooster.in, CRM subscription checkout, tenant CRM panels, client portal pages, support communication and related services.

By using our website, creating an account, purchasing a subscription or making payment through our checkout, you agree to the practices described in this Privacy Policy.

2. Information We May Collect

We may collect personal, business and operational information that you provide directly or that is generated while using the platform.

• Identity and contact information: name, business name, email address, mobile number, billing address and tax details where applicable.
• Account information: login credentials, role, tenant profile, staff records, module permissions and subscription plan details.
• Payment information: order id, payment id, payment status, invoice number, amount, billing cycle, coupon usage and gateway response details. Sensitive card, UPI PIN, net banking password and wallet credentials are handled by the payment gateway and are not stored by GoBooster CRM.
• CRM information: leads, clients, tasks, follow-ups, invoices, quotations, payments, products, support tickets, documents and notes entered by authorized tenant users.
• Technical information: IP address, browser type, device information, cookies, session data, activity logs and error logs required for security and service improvement.

3. How We Use Information

We use collected information to provide, maintain, bill, improve and secure GoBooster CRM services.

• To create and manage tenant accounts, user logins and CRM subscriptions.
• To process payments, generate invoices, verify payment status and activate or renew subscription access.
• To provide CRM features including lead management, client records, tasks, follow-ups, tickets, invoices, quotations, documents and reports.
• To send service updates, subscription alerts, payment receipts, renewal reminders, support replies and important security notices.
• To prevent fraud, misuse, unauthorized access, spam, payment abuse and policy violations.
• To improve product quality, user experience, reporting, performance and support workflows.

4. Sharing of Information

We do not sell customer personal information. We may share limited data only when required to operate services, process payments, comply with law or protect the platform.

• With payment gateway providers to process online subscription payments and confirm payment status.
• With hosting, email, SMS, WhatsApp or infrastructure providers used to deliver the CRM service.
• With legal, tax or regulatory authorities if required under applicable law.
• With tenant admins and authorized users inside the same tenant account according to their role permissions.

5. Data Retention and Customer Rights

We retain account, billing and CRM data for as long as needed to provide services, comply with legal obligations, resolve disputes, maintain audit records and support business continuity.

Customers may request access, correction or deletion of eligible personal information by contacting support. Some invoice, tax, transaction, security and legal records may be retained where required by law or legitimate business requirements.

6. Cookies and Tracking

The website and CRM may use cookies, sessions and similar technologies for login security, preferences, analytics, checkout continuity and platform performance. Users can control cookies through browser settings, but some login or checkout features may not work correctly if cookies are disabled.

7. Facebook, Meta and WhatsApp Business Integration

GoBooster CRM offers optional WhatsApp Official / WhatsApp Business Cloud API features powered by Meta. When a tenant connects WhatsApp through Embedded Signup or manual configuration, we may receive and store business identifiers such as WhatsApp Business Account ID, phone number ID, display phone number, message content, delivery status, customer profile name and related metadata required to send and receive business messages.

Authentication during Embedded Signup uses Facebook Login for Business provided by Meta Platforms, Inc. Meta may process personal data according to Meta Privacy Policy: https://www.facebook.com/privacy/policy/

Tenant users are responsible for obtaining lawful consent from their customers before sending WhatsApp messages, marketing communications or automated replies through the platform.

• We do not sell WhatsApp message content to third parties.
• Message data is stored to provide inbox, automation, AI reply, reporting and support features for the tenant account.
• Tenants may disconnect WhatsApp at any time from CRM settings.

8. User Data Deletion Instructions

If you want your personal data removed from GoBooster CRM, you may request deletion using any of the methods below. We will verify the request and delete or anonymize eligible data within a reasonable period, except where retention is required by law, billing, tax, security or dispute resolution.

If your data was collected by a business using GoBooster CRM as their service provider, please contact that business first. That business (tenant admin) controls the CRM records for their customers and leads.

• Email: sbi00110011@gmail.com with subject "Data Deletion Request".
• Include: your full name, registered email/mobile, tenant/business name and the data you want deleted.
• Tenant admins may delete CRM records directly from their admin panel where they have access.
• After WhatsApp disconnect, associated messaging tokens and connection identifiers are removed from the tenant account.

9. Contact for Privacy Questions

For privacy questions, data deletion requests, WhatsApp integration concerns or payment related privacy matters, contact:

Email: sbi00110011@gmail.com | Website: https://gobooster.in | Business: MULTIPE Services Pvt Ltd / GoBooster CRM