Cancel Subscription
Customers may request cancellation from the registered account or by contacting support.
- Registered tenant verification
- Reason for cancellation
- Final status confirmation
Cancellation Rules
Cancellation Policy for GoBooster CRM subscriptions.
This policy explains how customers can cancel subscriptions, stop renewal, downgrade, upgrade or close an account.
Cancel renewal request
Subscription expiry rules
Account closure process
Data export guidance
Cancellation Policy Details
Access After Cancellation
Unless otherwise stated, cancellation stops future renewal but paid access may continue until the current paid period ends.
- No new renewal after cancellation
- Existing paid period remains active
- Access may stop on expiry
Data After Cancellation
Customers should export important CRM data before cancellation or expiry. Retention and deletion follow policy and legal requirements.
- Export data before closure
- Retention for audit or legal reasons
- Deletion requests reviewed by support
1. How to Cancel
To cancel a subscription, the tenant admin should contact GoBooster CRM support from the registered email/mobile number or use the available subscription management option inside the CRM, if enabled.
The request should include tenant name, registered email, mobile number, plan name, reason for cancellation and any pending billing concern.
2. Effect of Cancellation
Cancellation generally stops future renewal. It does not automatically refund already paid subscription fees. Refund eligibility, if any, is governed by the Refund Policy.
Paid access may continue until the end of the current billing period unless the account is suspended for misuse, non-payment, fraud, legal request or security reasons.
3. Downgrade, Upgrade and Plan Change
Customers may request plan upgrade or downgrade depending on available plans. Plan changes may affect module access, quotas, staff limits, lead limits, invoice limits, website builder access and premium features.
If a lower plan does not include features currently in use, access to those features may be restricted after the plan change or renewal.
4. Data Export and Account Closure
Customers are responsible for exporting required business data before subscription expiry or account closure. Some data may be retained for audit, tax, legal, fraud prevention, security, backup or dispute resolution purposes.
Permanent deletion requests can be sent to support and will be processed subject to legal and operational retention requirements.
5. Non-payment and Failed Renewal
If payment fails or subscription is not renewed before expiry, paid modules may be restricted, suspended or disabled. The customer may restore access by completing renewal payment, subject to plan availability and platform rules.
How it works
Simple workflow from setup to growth.
Helpful Answers
Will I get refund after cancellation?
Cancellation does not automatically mean refund. Refunds are handled under the Refund Policy.
Can I use CRM until plan expiry?
Usually yes, paid access can continue until the current paid period ends unless the account is suspended for policy reasons.
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